Fleet Care Program at Nürnberg (EDDN)
Twelve-month appearance plan for based fleets: scheduled turns, monthly interiors, priority AOG cover.
The Fleet Care Program at Nürnberg (EDDN) is a twelve-month appearance plan built for charter operators, corporate flight departments and FBOs with recurring aircraft at Nuremberg. Instead of booking each wash or cabin detail separately, you fix a service calendar around your flight schedule, assign one monthly budget per tail number, and gain priority crew allocation and 24/7 AOG cover. Every visit—whether a quick exterior turn between charters or a monthly deep interior—is logged with photos and service history, and each quarter we review appearance trends with your operations team on the ramp or by video call.
10/28 · 2700 m
AIP and airport data1044 ft
Airport licensed for 24/7 operations; handling agent AirPart GmbH staffed 24/7; General Aviation Terminal desk open Mon-Fri 06:00-21:30 CET and Sat/Sun/bank holidays 08:30-18:00 CET
5 km
Nuremberg city centre (airport lies north of the city)1 on the airport
independent, no affiliationGeneral Aviation Terminal (GAT) at Flughafenstr. 100, operated by the airport's handling subsidiary AirPart GmbH (tel. +49 911 937 1576)
Why commit to a twelve-month program at Nürnberg?
Charter and corporate operators flying out of Nuremberg often find themselves juggling ad-hoc cleaning quotes, chasing invoices from three suppliers, and scrambling for AOG availability when a client walk-through is two hours away. A fleet program replaces that friction with a fixed monthly line item per tail number and a service calendar that mirrors your rotation—quick turns after every second charter leg, a full cabin detail at month-end, exterior wash and wax in April and September, brightwork polish before peak season.
Because the program runs twelve months, we allocate a dedicated two-person crew to your fleet, learn your aircraft's quirks—which galley drawer sticks, where the previous operator's decals left adhesive shadows—and keep a stock of your preferred products on hand. When you call at 22:00 on a Saturday because a hydraulic leak has left the belly streaked and the same airframe departs for a client demo Sunday morning, the phone is answered by someone who knows that jet and has airside access ready. The alternative—calling five companies Sunday morning—rarely ends well.
What changes at Nürnberg compared with other German city airports?
Nuremberg sits at 1,044 feet elevation, five kilometres north of the city centre, with a single 2,700-metre runway (10/28) that accommodates everything from light jets to widebody cargo. Unlike Frankfurt or Munich, Nürnberg is licensed for true 24/7 operations: night passenger flights run during the summer peak, and cargo, military and general-aviation movements continue through winter nights. The handling agent AirPart GmbH—a subsidiary of the airport authority—staffs the General Aviation Terminal and ramp around the clock, which means overnight appearance work is operationally possible without waiting for a morning shift or filing special-movement paperwork.
The airport is Level 2 'schedules facilitated' rather than fully slot-coordinated, and Universal Weather lists no slot requirement for business aviation, so you will not lose a departure window because a cabin detail overruns by twenty minutes. AirPart holds IATA AHM 804 and ISAGO certification and operates the GAT at Flughafenstr. 100 (tel. +49 911 937 1576); the desk is open Monday to Friday 06:00–21:30 CET and weekends 08:30–18:00, though the handler remains on duty overnight. For appearance work that desk is your coordination point: they escort our crew airside, log the aircraft's tech-log entry, and confirm GPU availability if you want cabin climate running during a deep clean.
Nuremberg's continental climate brings sharp winter cold—airframes returning from overnight positioning often arrive cold-soaked, which rules out water-based exterior work until the skin warms—and warm, thundery summers that bake on insect strikes and leave pollen films across leading edges. A fleet program accounts for these swings: we schedule dry-wash or rinseless turns in January and February, shift to full water wash in April, and add a pre-winter single-stage polish in October so the paint sheds road-salt spray through the cold months.
How does the service calendar fit around my flight schedule?
When you sign the twelve-month agreement, we ask for your expected rotation: how many legs per week, typical turnaround length, preferred maintenance windows, and any seasonal peaks. From that we draft a calendar—quick exterior turns every three flights, a two-hour cabin detail on the last Friday of each month, a full exterior wash and wax in April and September, brightwork and nacelle polish before your summer charter season. You approve the calendar, and we load it into our dispatch system so crews and equipment are pre-allocated.
If your schedule shifts—a charter block sells out and you need to pull the monthly interior forward by a week, or an unscheduled positioning puts the aircraft on stand overnight—you call or email the program contact (the same person every time), and we adjust. Because you hold a twelve-month commitment, you jump the queue ahead of ad-hoc requests: if two operators want the same evening slot, the fleet customer wins. For true AOG situations—hydraulic stain before a client demo, bird strike on the radome, spilled catering in the galley an hour before boarding—the program guarantees a two-person crew on the ramp within four hours during AirPart's staffed desk hours, or by the next morning shift if the call comes at 03:00.
What does AirPart expect from a third-party detailing crew?
AirPart GmbH is both the airport's handling subsidiary and the gatekeeper for airside access, so their expectations are straightforward and non-negotiable: every technician carries a valid German airside pass (Sicherheitsbereich-Ausweis) or is escorted by an AirPart ground-crew member; the handling agent receives our crew manifest and vehicle registration twenty-four hours before each visit; and we check in at the GAT desk before driving rampside, even if the same crew worked the same stand yesterday.
Water use on the apron follows the airport's environmental permit: wash run-off must not enter storm drains untreated, so we use bunded wash-pads when available or collect run-off with absorbent booms and pump it into a recovery tank. If the ramp is icy or snow-covered, AirPart may restrict water work entirely; in those cases we switch to dry-wash or rinseless methods. All equipment—pressure washers, generators, ladders—must display current TÜV inspection stickers, and any work near pitot probes, static ports or avionics bays requires a no-touch protocol that AirPart logs in the aircraft's ground-service record.
Because Nürnberg is a public airport with scheduled airline traffic on adjacent stands, we keep noise to a minimum: no high-RPM polishers before 07:00 or after 21:00 unless the aircraft is inside a hangar, and vacuum motors are the enclosed type. AirPart appreciates that discipline because it keeps the airport authority happy, and a happy handler means faster future approvals.
What documentation and photos do I receive after each visit?
Every service—whether a ten-minute belly wash or a four-hour cabin detail—generates a digital report emailed within two hours of crew departure. The report lists the work performed (exterior rinseless wash, leading-edge decon, galley and lavatory deep clean), products used (trade names and dilution ratios, in case your OEM has approved-materials requirements), and any defects noted (paint chips on the winglet tip, frayed carpet binding at the galley threshold, loose brightwork screw on the main-door handle). Attached are time-stamped photographs: before shots showing the areas of concern, during shots if we performed any remedial work, and after shots proving the aircraft left the stand clean.
At the end of each month you receive a consolidated report for that tail number: a calendar view of every service date, total hours on the aircraft, a running log of noted defects, and a photo gallery sorted by exterior, cabin, cockpit and gear bays. Every quarter—March, June, September, December—we sit down with your ops team (on the ramp at Nürnberg or by video call) to review appearance trends: is the belly staining faster because you are flying more legs into unpaved strips? Is the cabin carpet wearing prematurely in the galley corridor? Should we add a mid-summer brightwork polish to the calendar? That review feeds into the next quarter's schedule, so the program improves as it runs.
Who should consider a fleet program rather than booking each service separately?
The economics favour operators who touch Nürnberg at least twice a month and want appearance work to happen automatically rather than reactively. A charter company running a Challenger 350 on ten European legs per month will call for a quick turn after every second flight, a cabin detail monthly, and a full exterior quarterly—eighteen to twenty service events per year. Booking each one separately means eighteen quotes, eighteen invoices, eighteen chances that the preferred crew is busy or the handler has no escort available. A fleet program collapses that into one monthly invoice, one contact, and a standing purchase order your finance team approves once.
Corporate flight departments with two or three tails based at Nuremberg gain the same efficiency, plus the ability to cross-allocate service hours: if the Gulfstream flies light in July, we can shift those unused cabin hours to the Citation that is running extra legs. FBOs managing aircraft on behalf of owners appreciate the program because it delivers predictable monthly costs and a single line item to pass through, rather than surprise invoices when an owner's guest spills wine in the aft cabin. If your operation is ad-hoc—one positioning every six weeks, no pattern—you are better served by on-demand bookings. But if you see the same tail number on the Nürnberg ramp twice a month or more, the program pays for itself in the third month.
Questions operators ask about Fleet Care Program at Nürnberg
Can I add or remove an aircraft mid-year without penalty?
Yes; the program adjusts on thirty days' written notice, and billing changes from the following month. If you acquire a second tail or sell one mid-contract, you notify us in writing thirty days before the change, and we adjust the service calendar and monthly invoice from the following billing cycle. There is no exit fee for removing an aircraft, though the twelve-month commitment applies to the fleet as a whole—you cannot cancel the entire program without cause before the anniversary.
What happens if I need an unscheduled service outside the calendar?
Fleet customers receive priority dispatch; unscheduled work is billed at the program's fixed hourly rate. You call the program contact, describe the need—bird strike, hydraulic stain, spilled catering—and we dispatch a crew within four hours during AirPart's desk hours or by the next morning shift overnight. The work is billed at the same fixed hourly rate already in your contract, so there are no surprise premiums, and it counts toward your annual service total for the quarterly review.
Do you stock products on-site or bring them each visit?
For fleet customers we keep a dedicated stock of your preferred products in our Nuremberg facility. Within two weeks of contract signature we ask which exterior wash soap, interior cleaner, leather conditioner and polish you prefer—or we recommend products if you have no strong view—and we stock a three-month supply in our secure unit near the airport. That eliminates the risk of a crew arriving without the right pH-neutral soap for your new paint, and it means every visit uses the same chemistry so results stay consistent.
Can I pause the program during a heavy-maintenance month?
Yes; notify us fourteen days in advance, and we suspend billing for up to sixty consecutive days per year. If your aircraft enters heavy maintenance or a paint shop for four weeks, you email us at least fourteen days before the stand-down, and we pause the service calendar and monthly invoice. You are allowed up to sixty days of suspension per tail per twelve-month period without penalty; beyond that we treat it as a contract amendment and re-price the remaining months.
How do you handle winter cold-soak when the aircraft cannot be washed with water?
We switch to dry-wash or rinseless methods until the skin warms above five degrees Celsius. If the airframe returns from an overnight positioning in January and the skin temperature is below five degrees, we use a spray-on dry-wash product or a rinseless cleaner applied with microfibre, then hand-buff. Once the aircraft sits on stand with GPU running for thirty minutes and the skin warms, we can switch to a low-pressure water rinse if needed. The calendar anticipates this and schedules dry methods from December through February.
What if AirPart denies ramp access on the day of a scheduled service?
We reschedule at no charge; if the delay causes an operational problem, we escalate with the handler on your behalf. Airport security or airside construction occasionally forces AirPart to restrict third-party access. When that happens we notify you immediately, propose the next available slot, and do not bill for the cancelled visit. If the restriction threatens a client-facing departure, we escalate with AirPart's duty manager and, if necessary, offer to work overnight when access resumes.
Do I receive invoice credit for services I cancel?
You receive credit if you cancel more than forty-eight hours in advance; late cancellations incur a partial charge. Cancel a scheduled service with more than forty-eight hours' notice and the invoice is adjusted to remove that visit. Cancel with less than forty-eight hours' notice—because the aircraft diverted or the flight cancelled—and we charge 50 per cent of the visit cost to cover crew allocation and handler coordination. No-shows without notice are billed at 100 per cent.
Can the program cover multiple bases if I operate from Nürnberg and another German airport?
Yes; we build a multi-base calendar and allocate regional crews to each location. If you operate from Nuremberg and, say, Stuttgart or Munich, we draft a combined service calendar with crews assigned to each base. You receive one consolidated monthly invoice covering all locations, and the quarterly review examines appearance trends across the fleet. Pricing reflects the geographic spread, but the administrative saving—one contract, one contact—usually justifies the premium.
What happens at the twelve-month anniversary?
We propose a renewal with updated pricing; if you decline, the contract closes with thirty days' notice. Sixty days before the anniversary we send a renewal proposal reflecting any changes in fuel cost, labour rates or your service mix. You have thirty days to accept, negotiate or decline. If you renew, the calendar rolls forward; if you decline, we complete any scheduled services in the final month, deliver the final quarterly review, and close the account with no penalty.
Who is my day-to-day contact once the program starts?
You are assigned a single program coordinator—name, mobile, email—who handles scheduling, dispatch and invoicing. On contract signature you receive the name, mobile number and email of your program coordinator, who remains your single point of contact for the twelve months. That person schedules every visit, dispatches crews, answers questions about products or methods, and prepares the quarterly reviews. If they are on holiday, a named deputy takes over, and you are notified in advance.